YAZAN's CV
Profile summary
Accomplished Supervisor with 6 years of progressive experience in sales operations, team leadership, and luxury retail. Track record of driving sales growth and managing customer relationships through targeted promotions, team coaching, and performance monitoring. Dedicated to maintaining high service standards and operational efficiency.
Career highlights
Sales Growth Supervision: Contributed to a 20% increase in monthly sales at Hammer Burgers through improved sales and promotional strategies, monitoring KPIs, and customer engagement.
Operations and Team Leadership: Managed daily café operations, trained staff, and supported sales growth through team coaching and operational KPIs at Cafe de Palma.
Luxury Retail Sales Leadership: Coached the sales team to maintain exceptional service standards, delivered personalized customer experiences, and increased sales through professional upselling.
Quality Certification: Completed the Person-in-Charge Advanced Certification examination through Abaan Quality Consultants.
Key skills
Professional experience
Directs daily operations and sales routines at Hammer Burgers, overseeing team performance and client relations. Coordinates promotional activities and monitors key performance indicators to identify operational growth opportunities.
- Trained staff members to reach established sales targets and performance goals.
- Managed customer relationships, handled complaints, and executed retention initiatives.
- Contributed to a 20% increase in monthly sales through improved sales and promotional strategies.
- Monitored sales KPIs and customer feedback to identify growth opportunities in 2023.
Directed daily café operations and team workflow to maintain service standards. Managed personnel development through coaching, upselling direction, and operational KPI alignment.
- Resolved guest concerns directly to secure customer satisfaction.
- Supervised daily workflow to ensure operational efficiency.
Guided sales operations and staff performance to maintain premium retail standards. Supervised customer engagement strategies, product presentation methods, and personalized client services.
- Executed professional upselling and cross-selling techniques to increase sales performance.
- Coached the sales team on service standards to achieve established sales targets.
Education
The Person-in-Charge- Advanced Certification examination
- Trained and motivated team members to achieve sales targets and performance goals.
- Contributed to a 20% increase in monthly sales
- Led and supervised daily café operations to ensure smooth workflow and operational efficiency.
- Managed, trained, and motivated the team to achieve high performance and excellent service standards.
- Delivered exceptional customer service by resolving guest concerns and ensuring customer satisfaction.
- Supported sales growth through upselling,
- Delivered a premium and highly personalized customer experience aligned with luxury retail standards.
- Developed strong expertise in luxury sales, customer engagement, and sophisticated product presentation.
- Increased sales through professional upselling, cross-selling, and personalized recommendations.
- Led and coached the sales team to maintain exceptional service standards and consistently achieve sales targets.
Certifications
Languages
Arabic · Professional
English · Professional